the color of product is pale and not interesting to buy
The "nature" means what the compliant is actually about, i.e. poor service, faulty goods
Talk to customer service.
when a business replies to your letter or complaint
The main common complaint with O2 customer service is the impersonal nature in which it is set up. People don't like getting automated messages that do little to solve the problem, and customer service reps who might as well be automated messages.
Complaint is the gap between customer's expectations and the actual value delivered by the product or service. In general, a complaint is an expression of displeasure, such as poor service at a restaurant.
My phone stopped working. I'm sorry for your inconvenience, let me see if I can help you. These two sentences are a way a customer complaint conversation may start.
what does nature of complaint mean
A complaint can be viewed as an opportunity because the Customer is providing us with direct feedback on their dissatisfaction, which allows us to improve our performance relative to the nature of their complaint. Also, if you can resolve a customer complaint exceptionally, these customers tend to be customers for life and tell others how great your company is, which can lead to additional sales, etc.
no.
Talk to customer service.
A customer complaint is when a customer id dissatisfied with a product or service and will complain about it to management. Many people take advantage of this kind of situation so they can get something for free.
Quietly,calmly and with respect. Allow them to express themselves completely and deal with their complaint as if it were you making the complaint. Never argue with a customer.
when a business replies to your letter or complaint
Ownership
jo.
The main common complaint with O2 customer service is the impersonal nature in which it is set up. People don't like getting automated messages that do little to solve the problem, and customer service reps who might as well be automated messages.
tell the boss
Complaint is the gap between customer's expectations and the actual value delivered by the product or service. In general, a complaint is an expression of displeasure, such as poor service at a restaurant.