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What else can I help you with?
What is the most important thing a technician should do for a driver complaint?
listen carefully ask questions and verify the complaint while the customer is present
A technician is troubleshooting a driver complaint on an engine in a piece of equipment what should he do first?
Verify the complaint while the driver is present, and if possible replicate it.
What is the steps to troubleshooting?
verify the complaint
What is the First step to troubleshooting?
verify the complaint
Why is verify the complaint so important?
because as a owner or worker of a mechanic shop you are in buisness to make money. you don't want customers coming back with the same problem that they were in there before because in the end that will cost you money
How does or should the process of resolving customer complaints differ when dealing with internal customers?
Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.
Where can customers complain to LESCO?
Customers can complain to LESCO by filing a complaint online through their online complaints system on their homepage. A ticket number will be given after your complaint has been filed and you can check on the status in the future.
How can a complaint be viewed as an opportunity?
A complaint can be viewed as an opportunity because the Customer is providing us with direct feedback on their dissatisfaction, which allows us to improve our performance relative to the nature of their complaint. Also, if you can resolve a customer complaint exceptionally, these customers tend to be customers for life and tell others how great your company is, which can lead to additional sales, etc.
Customers who have their complaint satisfactorily resolved tell on average how many people?
9
When Troubleshooting driver complaint What is the first step?
The first step is always to verify the complaint. you don't want to waste your time(time=money) trying to diagnose something that doesn't truly exist. once you verify that it is an actual problem then you can begin to diagnose the cause.
How do you avoid customer complain?
If the customers are satisfied by your supply of quality products, there is no scope of complaint from your customers. However, there is an aspect where customers may be aggrieved is after-sales service, where you are to be vigilant.
Name a complaint a bartender might have about his job?
Bad tips, Annoying and demanding customers.
