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What are the objectives of ITIL service portfolio management?
Anandvijayakumar
The objectives of SPM are:
• To develop and maintain a Service Portfolio that provides a complete picture of all services including their status
• To establish conditions and requirements for inclusion of new services in the Service Portfolio
• To ensure a Service Catalogue is developed and managed as part of the Portfolio,
• Agree on the rules for transferring services to the Service Catalogue as they move into Transition and out of the Catalogue and as they move into retirement
• To ensure that the Service Portfolio meets the functional and performance requirements of its users and that its performance, availability and security meet agreed requirements
• To ensure that management reports are produced in line with agreed reporting requirements.
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∙ 12y ago
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