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What are the responsibilities of the continual service improvement manager?
Wiki User
∙ 12y ago
The Responsibilities of the CSI Manager include:
• Developing the CSI domain
• Communicating the vision of CSI across the organization
• working with the Service Owners and Service Level Manager to define the monitoring requirements, identify and prioritize improvement opportunities and establish Service Improvement Plans (SIPs)
• Identifying frameworks, models and standards that will support CSI activities
• Ensuring that activities are coordinated throughout the entire Service Lifecycle
• Presenting improvement recommendations to senior management
Wiki User
∙ 12y ago
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