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Return policies are governed by state laws and in most jurisdictions the merchant is not obligated to accept returns unless the item is damaged or defective and accompanied by the original packaging and sales receipt. However, whatever it may be the return policy must be clearly posted at the point of sale.

If the item is not defective or damaged then you should make certain you checked the merchant's return policy before you paid for your item. Even if you have your receipt, some stores will only give back a credit that must be used in the store and some stores do not accept returns of non-defective merchandise at all. Most stores have a specific time period during which the item must be returned with the receipt for a cash or credit card refund.

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Q: What are the right of a consumer to return to good?
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