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What are the type of interpersonal skills needed for customer service?
Tychen
Interpersonal skills for Customer Service can be identified by using the KSA, knowledge, skills, and attitude approach:
Knowledge: Knowledge of product or service, refined handle on English (or the spoken language) grammar in both verbal and written form
Skills: Excellent communication and listening skills. Most effective customer service agents are excellent listeners. They typically listen in order to understand the customers communication style, emotional buying motivation, and need.
Attitude: Pleasant personality, outgoing, enjoys working with people and talking to people: a general people-person.
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