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If your antivirus software is unable to quarantine a detected virus, it is either because of A) An error was encountered while moving the virus to quarantine on the hard disk, or B) The virus is putting up a fight against your antivirus software.

When this happens, delete the virus or send it to the developer of the antivirus software if possible for analysis.

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Q: What are your next steps if A message appears on your computer screen stating that our antivirus program detected an infected file on your computer and is unable to move it to quarantine?
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