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Technically, they aren't obligated to let you speak to a manager, but you can certainly demand that they stop harrassing you on the phone. If you have access to a recording device that allows you to record a phone conversation, ask the name of the individual and who he represents so that you can get it all on the recording, then demand that they stop calling and inform them that all future correspondances must be through the mail. Then let them know that the conversation has been recorded. Of course, that works in MY state, because our telephone recording laws are different than some, so you'll need to check on the laws in your state regarding the recording of telephone conversations.

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19y ago

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