Polite and formal
Non-angry manner but being firm is the best tone when writing a letter of complaint.
Business writing differs from general writing in that it is much more formal. In business writing, you generally do not use contractions, or slang, although - depending on the field - some jargon specific to it may be necessary. Further, in business writing you are almost always trying to either impart or solicit specific information.
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One would use formal language in a business letter because it is a formal means of communication. When writing a business letter, one wants the tone to be professional. Formal language can help the writer to achieve this.
Business communication takes on a different tone. The tone of being serious, of handling things that are
polite and formal
direct and polite
To show they are serious about work
Which of these best describes the tone in the above
Contempltive and isolated.
objective
Triumphant
The feeling or attitude the writing suggests
The tone of the passage seems to be heartfelt or emotional.
The feeling or attitude the writing suggests
Respectful
Matter-of-fact; sad