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Your insurer must give you a reason for refusing to pay your claim. Check the details of your policy carefully to make sure that their decision is reasonable. If you think your insurer is being unreasonable in refusing your claim, you can try to negotiate with them. If you are still not satisfied with the way your claim has been dealt with, you can make a complaint using their complaints process.

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Q: What can i do if a rental company refuses payment?
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