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At Keflavik hotels provide free shuttles to or from the airport, free breakfast is provided and a full sized-gym and wifi is free. The hotels are provided with everything you need such as a mini-bar, desk, coffee and tea makers.
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∙ 10y ago
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What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
As a customer what key service standards would you expect to see?
As a customer, what key service standards would you expect to see
How would you define customer services?
Customer Service is the attention, care, and time given to customers and clients. Clients expect customer service representatives to be knowledgeable, courteous, and helpful.
What is the Difference between customer loyalty and service loyalty?
•difference between service and delight
What is your definition of going the extra mile for a customer?
Going the extra mile for a customer means to do the job plus more. A solid customer service representative will give the customer more than they expect.
How do customers needs and expectations can differ?
Customer needs and expectations can differ because different people have different expectations for example a disabled person in a supermarket will expect a wheelchair access ramp whilst a person who is shopping on their own will expect good offers and friendly members of staff. This is the same for Hotels and restaurants; except in hotels and restaurants the customer needs are different for example a disabled person will still expect disability access whilst a single person or couple will expect friendly staff and quality rooms.
Customer service impact business?
customer service is a huge element in growth and continuation of a business -you can't treat your customers poorly and expect them to return or to send others your way and that's the whole point isn't it
How is customer's role as co-producer design into the service process?
Because businesses can attract a specific group of people all looking for the same product or service experience, they the "customer" has a direct role in creating the service process or culture based not just on their needs but what they expect.
How would you describe the customer service Debenhams would expect from you and your team on a daily basis?
Debenhams has a reputation of providing excellent services.
What are advantage and disadvantage of SLA?
SLA makes business and customer interrelationship.It makes the the customer clearly known about what they expect from a quality service and refund or payment in case service was not properly delivered. so sla makes a customer trained. for an example a service may be consisting of different services and each service has a different vendor. in that case if any service fails all other services may disturbs . So if customer has exact idea he will contact the exact fault service provider not all the service providers.
Why hotels are rated by stars?
Hotels are rated by stars so you know what to expect from that hotel when you book it.
What does customer service mean to you?
Making sure the customer is happy with the service they are receiving. Making sure they are fully aware of the choices put to them and that they are receiving the best fit for there requirements.Great customer service means that the customer is always right no matter what situation you are in.
