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Customer needs and expectations can differ because different people have different expectations for example a disabled person in a supermarket will expect a wheelchair access ramp whilst a person who is shopping on their own will expect good offers and friendly members of staff. This is the same for Hotels and restaurants; except in hotels and restaurants the customer needs are different for example a disabled person will still expect disability access whilst a single person or couple will expect friendly staff and quality rooms.
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∙ 11y ago
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Needs and expectations of foreign customers?
the needs and expectations
How do customers demonstrate their own needs and expectations?
they roll up
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
What is the customers evaluation of a good or service in terms of whether that good or service has met their needs and expectations?
Satisfaction
Delighting your customers mean what to their expectations?
If you delight your customers, you have probably exceeded their expectations.
How the needs and expectations of different types of customers can differ?
ur dad lolll
Needs and expectations of foreign customers?
the needs and expectations
How do customers demonstrate their own needs and expectations?
they roll up
What 5 factors affct customers needs and expectations?
Customer needs and expectations will be determined by:-cultural factors-socio-economic factors-time-age-personality
Identify customers needs and expectations in terms of public services?
Customers expect to have their needs met and their questions answered. They want to be able to trust in their public services to give them good service.
What is the customers evaluation of a good or service in terms of whether that good or service has met their needs and expectations?
Satisfaction
How does an organisation balance its needs with customer expectations and needs?
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
Delighting your customers mean what to their expectations?
If you delight your customers, you have probably exceeded their expectations.
What does exceeding customer expectations mean to you?
To exceed customer expectations you try to understand your customers' values and focus on customers who share a common vision
How do you monitor change in their needs and expectations?
Observations the best way to monitor change in their needs and expectations. Watching how someone acts will help you now if their needs or expectations are changing.
What does a internal customer expect?
internal customers expectations
When was the last time you exceeded customers expectations?
when they are satisfied of what you do to them
