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Water or moisture in the keyboard, food or trash behind the key covers, or a faulty driver. Windows could have "FilterKeys" turned on. By holding down th shift button for 8 seconds you should bring up a menu intended for use by people with certain disabilities. You can find the complete settings in the control panel. Sometimes just plugging the keyboard into a different USB port will work.

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Q: What could cause any keyboard attached to the computer to often act as if the shift key is being held highlighting or capitalizing things when it's not being touched?
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