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ICMP Echo Request / Reply (ping) can fail when nothing is wrong because some routers do not allow it. Do a traceroute and find out how far the ping is actually making it. Focus your attention on the last hop that responds and then work your way outward. If necessary, and you have admin access to the various routers turn ICMP Echo Request / Reply on (temporarily, if so limited by policy) and see what happens. Connect to the routers along the way and check the fail logs to see if your traffic is even making it in.

Since ping is not always allowed, you may need to troubleshoot with real application traffic, be it HTTP, FTP, SMTP, or whatever. You still need to get access to the routers' logs.

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14y ago

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