What has the author Sarah Cook written?

Answer 1

Sarah Cook has written:

'Customer Care Excellence' -- subject(s): Customer services, Customer relations, Total quality management, OverDrive, Business, Management, Nonfiction

'How to Improve Your Customer Service (Business Action Guides)'

'Customer care excellence' -- subject(s): Customer services, Customer relations, Total quality management

'Communication Skills (Trainer's Activity Pack)'

'The Facilitation Toolkit'

'Compendium of Questionnaires and Inventories Volume 2'

'Twenty Training Workshops for Customer Service'

'Measuring Customer Service Effectiveness'

'Process Improvement' -- subject(s): Reengineering (Management)

'Customer Care'

'After the Iron Rice Bowl: Extending the Safety Net in China'

'Change Management Excellence' -- subject(s): Organizational change, Multiple intelligences

'The Changing Pattern of Poverty in China: Issues for Research and Policy'

'Compendium of questionnaires and inventories' -- subject(s): Examinations, questions, Industrial Psychology, Employees, Training of, Organizational behavior

'Health and Poverty: A Gender Analysis'

'Compendium of Questionnaries and Inventories'

'Twenty Training Workshops for Customer Serice'

'Against the Odds'

'The Feedback Skills Activity Pack (Trainer's Activity Pack)'

Answer 2

Sarah Cooke has written:

'The study of information and its effective communication to facilitate partnership work in the healthcare community'