What is BPO?

Answer 1

BPO (Business Process Outsourcing) involves business process management and outsourcing. Business process management uses technology aimed at redesigning the process, reduce unnecessary steps, and remove redundancies. On the other hand outsourcing uses expertise and resources of dedicated outside service providers to perform many of these vital yet non-core activities. BPO performs both the functions at the same time, thereby speeding implementation and ensuring that the intended benefits really hit the bottom line.

Business Process Outsourcing involves contracting the responsibility to a third-party service provider.

First let us define BPO. BPO or Business Process Outsourcing is the trend nowadays to acquire the services of a third party providers to concentrate the main workforce on what it does best and leave everything else to other experts who are typically offering low cost services.

Here are some advantages of BPO:

1. Cost Savings - BPO dramatically lowers the cost of processes through the elimination of fixed costs.

2. Competitive Capabilities - established businesses can evolve their current processes into globally competitive capabilities.

3. Speed to Market -it speeds up the process of getting fully operational.

4. Growth stimulus - BPO can be a learning tool to get familiarize oneself with the latest capabilities.

5. Revenue - higher quality capabilities brought about by BPO can cause great increase in a company's income generation capacity.

Answer 2

Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business procedures to an outside vendor, Which in turn owns, administers and handles the selected operation based on specified and measurable performance measurements. The top BPO in Noida offers an unprecedented advantage to customers by providing them with in-depth information on customers, outbound call center services, technology enablers, operational capabilities, and many more to help them transform and become partners in their pursuit of digital disruption. We deliver an enhanced connected experience throughout customers' lifecycle through digital strategy interaction across multiple channels.