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It means do you know how to handle customers calling for assistance?
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∙ 14y ago
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What is a help desk knowledge base used for?
A help desk knowledge base is used for storing the data. It is usually a special database with relation to keywords, so that each entry in help desk, has an entry in the database corresponding to the keyword in the help desk.
What are the qualifications for a help-desk technician?
It depends on the company. Some companies require a decent amount of knowledge to be on the help desk. Others, namely my ISP, requires a heartbeat.
What are the qualifications for a help desk technician?
It depends on the company. Some companies require a decent amount of knowledge to be on the help desk. Others, namely my ISP, requires a heartbeat.
What are the technical features of the Web Help Desk software developed by Solar Winds?
There are several technical features of the Web Help Desk software by Solar Winds. Some of them include help desk management, service desk management, IT service management, IT asset management, inventory and desktop management, compliance management, and knowledge management.
Where can one look to hire a help desk analyst?
One can look at any vacancy site to hire a help desk analyst. A help desk analyst must generally have an in-depth knowledge of computers and technology, as well as the ability to get and keep certification and solve or fix costumer problems
What kind of certification does one need to work at a computer help desk?
The certification that one needs to work at a computer help desk is lots of knowledge on computers and how they work. You would also need to know how to fix common computer problems.
What is a good team line for a debate on there should be a computer on every desk?
computers can expand knowledge and help within, although without it, it cannot.
How do you say help desk in Spanish?
Help desk is: mesa de consulta.
Is there a fully free customer service software with a help desk and community?
What I mean is a knowledge base and a community that's centralized via a help desk ticketing system. It also has to be free, as in have a free plan. I only know of Helprace , and Uservoice , Freshdesk which adopted the freemium model
What is the objective of having a help desk?
The objective of having a help desk is to help your customers resolve inevitable issues. The help desk allows them to ask questions and organizes those cases (or issues) accordingly. One example is the Netkiller Cloud Desk. The Netkiller Cloud Desk is a help desk and case management system that works using Google Apps.
What is the correct spelling of help desk?
the correct spelling is "help desk" you were actually right!
What is a help desk and where can you find one?
A help desk is where you can get help and support from a customer representative of the company of which your product belongs to. You can find your help desk by calling or chatting with a representative from the company you need.
