What is a change agent in an organization?

Change Agent is an individual or a group that takes responsibility for changing the existing pattern of behaviour of a person or the social system. The person must be able to support the implementation of new idea into actual action. Change Agents are divided into 2 groups, namely Internal Change Agents and External Change Agents.

Internal Change Agents are usually members of the organization such as the Management, HR Group and Head of Departments who worked in the company and have the knowledge of the company's structure, history, culture, operating procedures and the staff. With their involvement, they tend to be more thoughtful as they have to live with the consequences of their actions.

External Change Agents are external consultants such as the Industry associates and the unions who are able to provide advice and assistance to the organization. They are able to provide more objective perspective information and able to offer advice to the management.