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What is an example of an opening spiel for a call center agent?
Wiki User
∙ 11y ago
Thank you for calling (name of company)
This is (name of agent)
I will be assisting you today
May I have your first and last name?
Thank you, Mr./Mrs. (customer's name)
How may I help You?
(empathy statement)
I'll be more than glad to help with
(brief description of customer's concern)
Wiki User
∙ 11y ago
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What is the opening spiel for call center agents?
This opening spiel works best because you have time to pull up the customer's profile/account before even asking for his/her concern. That way, you will be able to say the needed empathy statements when providing for the solution: Agent: "Thank you for calling XYZ Co. My name is Darth. I will be assisting you today. May I have your Account Number, pls?" Customer: xxx Agent: "Thank you for that information, Ms./Mr. Customer. How may I help you today?" Some companies (particularly those focused on Customer Service) prefer the general opening spiel: Agent: "Thank you for calling XYZ Co. My name is Megatron. How may I assist you today?" Customer: xxx Agent: "(empathy statements) xxx But first. let me pull up your account. May I have your membership/account number pls?"
Whatb is sample of Spiel of Call Center Agents?
Opening: Thank You for Calling I'm Shrek May I help you? Closing: Thank you and have a nice day!
Closing spiel for credit card agents?
"Thank you for choosing (name of your company) card support center. Have a great day"
When was Tour-Spiel created?
Tour-Spiel was created in 1984.
What does glut spiel mean in German?
Glut spiel makes little sense as it translates as ember gameGutes Spiel = good game
What actors and actresses appeared in Spiel im Spiel - 1916?
The cast of Spiel im Spiel - 1916 includes: Karl Harbacher Rosa Valetti Frau Vogt Vervida Walter Wolffgram Frederic Zelnik
When was Spiel des Jahres created?
Spiel des Jahres was created in 1978.
When was Das große Spiel created?
Das große Spiel was created in 1942.
How tall is Shira Spiel?
Shira Spiel is 5' 6 1/2".
Can you put the word spiel in a sentence?
Sure! The salesman gave his usual spiel about the benefits of the product before closing the deal.
What is the definition of spiel?
The noun spiel is usually a sales pitch or promotional speech.
What is a match or tournament between curling curling clubs called?
A tournament in which a club invites people from surrounding areas to come play is called a "bonspiel," or sometimes "spiel" for short. Usually there's a team entry fee in the range of $200, and the teams that do well win money bad. Bonspiels are usually named like something having to do with the category of players; for example: Men's Spiel, Women's Spiel, Youth Spiel, etc.
