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If a business is really serious about realising its excellence objectives it should be fully committed to provide client satisfaction through a system of continuous improvement. Indeed in my organisation there has been a Business Improvement Log maintained for the past five years , where operational excellence ideas are logged, monitored and in due course (on the rationale that the concept is truly viable) implemented. In our organisation we have truly achieved, in some areas, world class operational results.
This approach also helps the organisational efforts to create and sustain a working environment that is conducive towards the employee for them to perform at levels of excellence, whilst at the same time achieving personal satisfaction and active participation in the unequivocal success of the business.
source: http://www.operations-director.com/business_excellence.HTML
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