IBM acquired the FileNet company in the 1990s, and the name FileNet has long been associated with business enterprise software. The FileNet P8 platform, as developed by IBM, is a set of business management tools that is considered highly customizable.
Free
Maintain knowledge of all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and pricesSupervise floor service in dining rooms during hours of operationDelegate responsibilities to employees and supervise tasks to completion, correctly and on timeAnticipate the guests' needs and respond appropriately with a sense of urgencyUnderstand Profit and Loss statements, general business practices of restaurant operationsManage Front and Back of House Service Staff, Cooks, Bar Staff and Assistant ManagersOrder supplies through the IP System and PurchasingExercise cost controls for all aspects of restaurant operationTrain employees in the performance of their dutiesFollow current proper policies and procedures for Manager comps and voidsUtilize Avero to maximize sales and profits, manage labor and control costsEnsure all dining rooms are in accordance with the 5 Star/5 Diamond Maintenance Program, to include carpet, walls, light bulbs, windows and overall general cleanlinessManage POS pricing / maintenance issues to ensure checks can be processed correctlyMaintain contacts with cashiers to ensure correct policies and procedures for check handling / closing are maintained by service staffSupervise staff activities, ways of access and egress to ensure complete compliance with Health Department and Fire Marshall RegulationsMake daily floor plans per shift to ensure proper rotation and coverage of stationsPerform employee evaluations and maintain all related to attendance records and FileNet in generalManage daily labor and other operating expensesConduct management meetings and give direction to assistant managersDevelop, maintain and measure service standards, promotional ideas and moralPerform other job related duties as requestedMaintain a level of professionalism that will make guests want to return to the outletWork as a team member, assisting all guests' and employees' needs and inquiriesEffectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employeesFollow all procedures and policies set forth by the company, division and departmentFollow all health and safety regulationsMaintain positive guest relations at all timesResolve guest complaints, ensuring guest satisfactionMonitor the cleanliness, sanitation and organization of all work areasManage existing stock of glassware, flatware and china, completing requisition for shortages in a timely manner when par levels dip below set standardsPrepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demandsEnsure that staff report to work as scheduled, document any late or absent employeesCoordinate breaks for staffMonitor the preparation of station assignmentsConduct pre-shift meeting with staff and review all information pertinent to the day's businessInspect grooming and attire of staff; rectify any deficienciesInspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnelConstantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnelInspect table set-ups; check for cleanliness, and neatness; rectify deficiencies with respective personnelEnsure that specified amount of menus and wine lists are available and in good condition for each meal periodCheck the pick-up station and side stationsAnticipate heavy business times and organize procedures to handle extended waiting linesOther related duties as necessary