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What is it called when when employees are allowed to solve customer problems on the spot?
Wiki User
∙ 12y ago
Empowerment is the term often used in the customer service business. The individual service provider members have to have the authority to make decisions to resolve the customer's problem.
Wiki User
∙ 12y ago
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What is an internal customer and what is its character and examples?
Internal customer is a term used for employees of a company to emphasize the need to motivate the employees to accept and adopt ways of behaving which are in the overall interest of company as well as the employees. It is suggested that a company can perform better by marketing or selling to its employees the company's culture and doing ways of business, just as it markets its products to customer, sometimes called external customers to differentiate them from internal customers. The concept of internal customer is useful in any type of business. However, is much more useful and more widely practiced in companies engaged in service business.
What is the percentage of total purchases made by a customer called?
the percentage of total purchases made by a customer in your store is called ?
What is a hotel customer called?
a guest
Where can one find customer satisfaction software?
There is a website called "Rate Us" that one could use as a customer satisfaction tool. On this website you will be able to gain customer insight, improve customer service, increase customer retention, and gather customer testimonials.
What is the process of telling people about the product and the company that it offers is called?
customer
Each employee or customer who uses a computer in the enterprise is a user?
Employees and customers who use computers in an enterprise are called users. To access the system there will be a username and password assigned to each employee or customer.
What is an internal customer and what is its character and examples?
Internal customer is a term used for employees of a company to emphasize the need to motivate the employees to accept and adopt ways of behaving which are in the overall interest of company as well as the employees. It is suggested that a company can perform better by marketing or selling to its employees the company's culture and doing ways of business, just as it markets its products to customer, sometimes called external customers to differentiate them from internal customers. The concept of internal customer is useful in any type of business. However, is much more useful and more widely practiced in companies engaged in service business.
What is the jobs called that Gm's have on World of Warcraft?
GMs are Game Masters. They help people with problems in-game. They are paid Blizzard Employees.
The employees of INFOSYS called as infosian .Like that What are employees of Capgemini being called?
CGian
What is a story that provides an example of someone having to deal with an angry client?
A customer had a long history of Internet problems. When she called her Internet Provider's repair department, she sounded angry and belligerent. The new representative became offended by the customer's anger. They began arguing. However, all the customer needed was to know the representative understood the customer's frustration!
What are employees working in oil fields called?
Roughnecks, usually
What is a customer called?
a guest
What are the People Who Work at NASA Called?
They are called NASA employees.
What is the percentage of total purchases made by a customer called?
the percentage of total purchases made by a customer in your store is called ?
What has sustained southwest's culture?
The way you treat and reward employees is only one part of your company's culture. Culture is the company's way of life. It is how the business functions, operates, handles stress and reinforces its staff. It is the company's general attitude toward the world.In the airline industry Southwest Airlines has differentiated itself with its strong culture. This company has built an emphasis on keeping a good relationship with its employees. Southwest's primary goal is to keep its employees happy and have a positive attitude towards customers. During the interview process, they make sure that the applicants smile and have a good sense of humor. Employees are chosen to work at Southwest for life.Using an airline can be a stressful experience, with the flight delays, lost luggage, weather problems and security issues. This can lead to a very unsatisfied customer. However, with Southwest's culture, employees are trained to be friendly and can handle negative situations that leave the customer very happy. Also, the management is trained to resolve problems on the spot.Southwest is the only company that did not lay off employees after the September 11th tragedy and it constantly receives high ratings for customer satisfaction. On the day of the attack all the planes were brought down and the Southwest passengers were provided with a room at a local hotel. When the managers at Southwest called to check on the passengers, no one was there because the pilot has taken everyone out to the movies. "There's no manual from which to learn that," said Hardage. "At Southwest, employees are encouraged to make decisions from the heart, and in turn, these proactive gestures provide positive benefits to the customers and the company."FromAmit ShrivastavaMBA(HRM), MBA(TQM)Bhopal
What is a hotel customer called?
a guest
What is offering a customer additional products called?
how do you offering additional product or services to a customer
