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Q: What is meant by an after-sales service?
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What does aftersales mean?

Aftersales ("After Sales"), is any kind of assistance provided by a company after the initial sale. Most commonly. it is a service provided by most companies involved in selling and producing products. The service provides support and assistance after the sale, i.e. if you buy a car, you may require aftersales support if a part fails shortly after purchase.


Information about departments within a dealer?

Most dealerships are split into three main departments.DEALERSHIPSALES DEPARTMENTCar BrandsUse cars / pre-owned vehiclesAFTERSALES DEPARTMENTServicePartsBodyshopValetingADMINSTRATION DEPARTMENTAccounting FunctionsThese are the sales department and the aftersales departments. The sales departments are then split by brand (in order to meet brand standards) and sales adminstration. The aftersales department is split into 3 x departments. These are the service department, parts department, valeting department and the bodyshop. You also have an administration department which would look after all the invoicing and accounting functions for the dealership.Management usually consists of a sales manager, aftersales manager an accountant and these people then report to a DEALER PRINCIPAL (general manager / owner).


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