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the set of activities for assuring the the quality of the work product is known as quality assurance. in general it starts from planning. plan->do-> check-> act is the basic principle for quality assurance. this can be applied in business also.

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14y ago
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11y ago

Quality assurance is a type of method employed by businesses to ensure that customers are being satisfied. This may be done in a variety of ways, such as surveys, mystery shopping, or review of customer service representatives. For instance, many telephone customer service representatives will occasionally have their calls monitored to ensure they are giving the best support. Fast food chains, on the other hand, may employ mystery shoppers to make sure the establishment is clean and the food is prepared well.

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Q: What is quality assurance in businesses?
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