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What is the Internet Managed Services?

Updated: 11/9/2022
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Talalfaisal

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13y ago

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internet Managed services as part of its e-Business solution portfolio. The services are geared to meet real business needs flexibly. They are supported by our high quality e-Business hosting centre and network infrastructure and our value adding management and professional services.

The services range from a basic Internet Managed service with a relatively high degree of client control, to a fully outsourced Managed Service covering infrastructure support, monitoring, call centre, application support and full problem ownership and management. We offer a flexible range of service options to enable hosting customers to implement cost-effective e-Business solutions.

A Managed Service typically provides:

A secure, reliable, maintained and reliable server hosting and Internet networking environment; Customer helpdesks and/or call centres 24/7;

A highly skilled, experienced and proactive service and operations team to deliver against an agreed level of service 24/7;

Sophisticated monitoring and alerting tools to enable system management analysis, rapid response to incidents and optimise availability;

Service and problem management expertise focusing on business and user needs including the provision of comprehensive management information;

Well defined and efficient operational processes to enable supportable deployments, rapid and controlled change, incident handling and escalation;

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