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Tell the user to keep a log of when the problems occur and exactly what messages appear. & tell the user that intermittent problems are the hardest to fix. get a Print Screen to copy a displayed screen.
Wiki User
∙ 16y ago
Wiki User
∙ 15y agokeep a log of when the problems occur and exactly what messages appear. tell the user that intermittent problems are the hardest to solve and might take some time, but that you wont give up. show the user how to get a printed screen of the error message when they appear. Method: press the print screen key to copy the displayed screen to the windows clipboard. launch the Paint software accessory program and paste the contents of the clipboard into document. you might need touse the Zoom out command on the document first. you can then print the document with the displayed screen, using Paint.
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