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It's all operated by a chain of command. Which is in order from top to bottom: Mayor/City council, fire chief, deputy/assistant chief, fire prevention/training/operations officer, battalion chief, captain, engineer, firefighter. There are minor variations depending on where you are, some places have firefighter paramedics which are above basic firefighters. And some places the battalion chiefs are the fire prevention/training/operations officers/public information officers. Some jurisdictions have lieutenants also which can be above or below the captains.
No matter where you are though, they pretty much have the basic mayor, chief, deputy chief, battalion chief, captain, engineer, firefighter, layout.
So, a firefighters boss is everyone in that chain of command that is over him, But directly it's his/her captain.

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Q: What is the boss of a firefighter called?
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