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What is the cycle of life called?

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Anonymous

10y ago
Updated: 7/9/2022

1. Provide first-call & second-call resolution and support.

2. Record and track Incidents and Service Requests.

3. Monitoring and applying escalation procedures relative to Service Level greements.

4. Managing the Service Call life-cycle, including closure and verification.

5. Achievement of Service Desk contracted Customer Service Level Agreements.

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Waldo Mayer

Lvl 13
3y ago

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