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The first step for loading and unloading a firearm is to point the gun in a safe direction.
Unload
Ensure that the firearm is not loaded: check the chamber, magazine well, etc....
The first step is to identify what the firearm is, as in who made it and what the model is. Many books have been written on the subject.
Step 1- ALWAYS- Determine that the weapon is unloaded. HOW this is done varies with the type of firearm, but it should ALWAYS be the first step.
Ensure that the wweapon is cleared.
Unload it.
Ensure that the weapon is cleared
Unload the gun and open the break.
Reload the program, reset. A global resource that was loading could have been canceled.
have both examined by a gunsmith
have both examined by a gunsmith