What is the importance of a front desk in a hotel?

Answer 1

The front desk of the hotel is a lot like the brain. The people of the front desk of larger hotels may have more limited responsibilities (i.e. some responsibilities may be taken over by other departments), but the front desk largely run the day-to-day business of the hotel.

The front desk is responsible for answering most phone calls into the hotel, and all of the calls from the guest rooms. They make reservations, check people in, check people out, direct housekeeping and houseman efforts, call in maintenance and security, manage meeting rooms and banquets, answer questions, address guests' concerns and much more.

Answer 2

Hotel, motel, and resort desk clerks are the first line of customer service for a lodging property. They register arriving guests, assign rooms, and answer guests' questions on hotel services and other matters. At other times, they check out guests and report problems with guest rooms or public areas to the housekeeping or maintenance staff. Night and weekend work is common and approximately 1 in 4 desk clerks works part time.

Most hotel, motel, and resort desk clerks learn their job through short-term on-the-job training, which describes their job duties, familiarizes them with the hotel's facilities, and provides instruction on how to use the computerized reservation, room assignment, and billing systems. Postsecondary education is not required for this job, but some background or coursework in hospitality is helpful. Most importantly, employers look for people who are friendly and customer-service oriented, well groomed, and display maturity and good judgment.

Answer 3

The front desk clerks represent the first image a customer has of hotel and its services. If the front desk clerks do their job, they should be friendly and welcoming.

Answer 4

A front desk clerk may be responsible for answering the phone, greeting guests and filing. They may be responsible for typing correspondence as well.