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When a transaction succeeds, it is because we respond to others from the state expected, eg from the same level or from Critical Parent to Adapted Child. When it fails, it is because we don't. To get back in sync with others, we can go to the state that the other person is in or transact from the Adult state. Transactional analysis is a powerful tool which managers can use to give themselves more options when conversing and more options when responding, thereby developing their skills of effective communication.

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Q: What is the importance of transactional analysis?
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what is eric berne's transactional analysis?


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