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What is the main purpose of service level management?
Anandvijayakumar
The main purpose of Service Level Management is:
• To develop and negotiate SLAs with customers
• To ensure SLAs are underpinned by internal (OLAs) and external (UCs) agreements that support the achievement of agreed service levels
• To act as a bridge between the IT service provider and the business
• To manage and maintain positive, constructive relationships with the customer. As the primary interface between IT and the business, it must be kept up to date with all relevant developments.
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∙ 12y ago
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