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What is the name for the contract between a customer and an ISP that specifies requirements for uptime and service response time?
Wiki User
∙ 12y ago
SLA ( Service Level Agreement ), yang merupakan kesepakatan antara penyedia jasa dan pengguna jasa mengenai tingkat (mutu) layanan, adalah komponen kunci dari keseluruhan strategi SLM ( Service Level Management ) suatu organisasi TI. Suatu SLA yang bagus sekaligus dapat berfungsi sebagai sarana komunikasi yang baik pula bagi Anda (perusahaan) dengan para pelanggan Anda dalam menangani harapan masing-masing pihak.
Dilihat dari definisinya, SLA lebih merupakan suatu kesepakatan, bukan suatu kontrak.
Wiki User
∙ 12y ago
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What is the name of the contract between a customer and an ISP that specifies the requirements for uptime and service response time?
A service-level agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider.
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