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What is the objective of having a help desk?

Updated: 8/16/2019
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11y ago

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The objective of having a help desk is to help your customers resolve inevitable issues. The help desk allows them to ask questions and organizes those cases (or issues) accordingly. One example is the Netkiller Cloud Desk. The Netkiller Cloud Desk is a help desk and case management system that works using Google Apps.

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