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Life cycle is the process of creating software in a systematic manner. There are basically five steps in a s/w development life cycle . The five steps are gathering requirements, designing, testing and maintenance.

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9y ago
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13y ago

1. Provide first-call & second-call resolution and support.

2. Record and track Incidents and Service Requests.

3. Monitoring and applying escalation procedures relative to Service Level greements.

4. Managing the Service Call life-cycle, including closure and verification.

5. Achievement of Service Desk contracted Customer Service Level Agreements.

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13y ago

idm trail up

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Q: What is the steps of call life cycle?
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