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What is the term used when call center agents are forced to log out and render undertime due to no calls?
Wiki User
∙ 11y ago
Depending on the call centers terminology, you can call it TOC - Time of Call or grant "leave" which is when the employee is able to leave without pay for the day with no attendance occurence penalty, so the company is not loosing money keeping them there. This plays a bigpart in the budget and call center service levels.
Wiki User
∙ 11y ago
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