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What is virtual office software?

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βˆ™ 2009-05-02 15:12:14

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* A virtual office or V.O. is typically a managed telephone answering or email response service that receives and routes telephone or email messages on behalf of a small business and may provide some initial scripted response to a query.

* The business that uses this service typically does not have fixed office premises or employ regular reception or customer contact staff - and so the V.O. provides a means of receiving and passing on calls and messages when not available to deal with a customer inquiry.

* The prime objective of the V.O. is to assure that customer contact is captured and able to be followed up by whomever the call is relevant or important to.

2009-05-02 15:12:14
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