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What should you NOT do or say when dealing with an angry customer?
Wiki User
∙ 8y ago
Things you should NOT do or say when dealing with an angry customer generally include:
- put the person on hold or walk away - e.g. not listen to them
- cop an attitude
- belittle the customer
- make fun of the customer
- blame the customer
- tell the customer they are wrong
- strongly defend the company you work for
- refuse to assist them
- refuse to give any solutions
- hang up on them or walk away or order them to leave the business
Wiki User
∙ 8y ago
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How should a customer be greeted?
you should say to a customer hello how can i help you
How would handle angry customer?
Say to them "I apologize, Sir/Ma'am." Then, you help them or get someone to help them with the problem they're having. Also one way is to give the customer the reason and look at his or her eyes permanently ! Yeah, and always show them respect..
What are key skills for good customer services?
I believe, the ability to listen carefully to what the customer has to say is the key skill for good customer service.
What is another way to say customer service?
Yay
Two key areas likely to be contained in the customer services protocol for your workplace.?
The two key areas of customer service protocol is complete customer satisfaction. To obtain customer satisfaction you listen to what the customer has to say and refund money, or exchange for a new item.
If you had a customer call and they were upset and yelling that their flowers did not get delivered on timewhat would you say to calm that customer down?
The first thing that should be said is "I'm so sorry to hear that". When dealing with customers who are angry, the person taking the call should be calm and empathetic.
How should a customer be greeted?
you should say to a customer hello how can i help you
What is the possessive form for customer?
Depends on how many customers to which you are referring. If there were one angry customer in front of me, I would say, "This customer's head looks as if it were about to explode." If there were an entire mob I would say, "These customers' emotions are running quite high as they feel they waited in line for nothing."
What are the basic principles for dealing with angry customers?
Listen to them, be patient and polite. There may be some truth in what they say. Then try and give an appropriate response.
When your angry with your husband and you say were not meant for each other and you say you didnt mean that are you lying or not?
People say all kinds of things they don't mean when they are angry. We should try not to, but it happens. Just explain it that way, and tell him you will try not to say things you don't mean when you are angry. Instead, focus on what it is that makes you angry. For example, say something like, "I felt angry when you did..."
What should you not say to a drunk customer?
"Want another?"
What is the difference between Angry with or angry at?
The difference is we don't say "angry at." We say mad at or angry with. You can be angry with a person or their actions, you can be angry at a situation.
What does Islam say about making a friend angry?
In islam firstly it is said that there should be patience .To make a friend angry is not right in islam
What should you think when a boyfriend asks for money and gets angry when you say no?
you should think he only want you for money
What will you do when an an angry customer begins yelling at you about some problem she's having with your company?
Say you already know how shite the company is then tell them to build a bridge and get over it.
How do you take care of a angry customer when working in a fast food restaurant?
say i will get you a free burger or any free thing they will like it will at least calm them down
How do you say angry in sinhala?
To say "angry" in Sinhala, you can use the word "ප්රහ්න" (pronounced as prahana).
