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You should check with your state government to see if any complains have been filed against the care facility.
No.
No
If your patient complains of a runny nose, the first thing you should do is check the patient's temperature.
He or she should therefore seek legal advice.
Apply Vaseline
Should a resident with poor vision should sit facing a bright light
Yes there should be.
The room is the resident's living quarters.
To handle guest complains in hotels, one should observe that to which department the complains are reffering. In hotels the nature of complains vary every time. That is why Guest Relation Department analyse the complains and then send it to the HOD of the concerned department. The HOD tries to settle the issue anyway he deems fit. But the Guest Relation Officer does the follow up regularly and makes the issue settled.
With only the information you've provided, yes. A business owner or authoritative figure may ban anyone, for any reason, with or without cause.
Find out what kind of amenities are offered and what are the needs of the typical resident. Does the facility offer recreation and social activities? Do they take care of all maintenance and offer some housekeeping help?