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First, of course, you should complain directly to the company and see if you can work it out with them. If you can't, you can go to the FDA. See their MedWatch reporting program at http://www.fda.gov/medwatch/ Also, you can report problems involving contact lens sales by Web sites by sending an e-mail to webcomplaints@ora.fda.gov

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Q: What should you do if you have a complaint about a company that sold you contact lenses?
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