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Q: What task should be completed before escalating a problem to a higher-level technician?
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When you cannot solve a problemsending the problem to those higher in the support chain is known as the problem?

Escalating


How can a technician verify the cause of a problem?

By fixing the problem!


While a technician is listening to a lengthy explanation of a problem the technician identifies the solution to the problem how should the technician proceed?

Wait until the customer has finished speaking, and then explain the possible solution.


When a technician receives a call for assistance from a customer what should the technician do first?

Identify the user and associated problem.


Which action by the technician most likely caused the customer to complain?

The technician occasionally confirmed an understanding of the problem.


What technician do for problem solving?

As an analyst anyway, the first step of problem solving is to troubleshoot it.


What step to solve a problem is completed first?

Recognizing and identifying the problem


Can you be a licensed vet technician with a GED in NYS?

Yes. That is not a problem.


What can you do if you have lost the interactive display on your microwave?

This common problem can be repaired by a competent technician.


How would the technician verify the cause of the problem?

verify the cause by testing the sample


Why is the airbag light on in your car?

problem with the airbag system have it checked by a qualified technician


How would the technician verify the cause of problem?

verify the cause by testing the sample