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Escalating
By fixing the problem!
Wait until the customer has finished speaking, and then explain the possible solution.
Identify the user and associated problem.
The technician occasionally confirmed an understanding of the problem.
As an analyst anyway, the first step of problem solving is to troubleshoot it.
Recognizing and identifying the problem
Yes. That is not a problem.
This common problem can be repaired by a competent technician.
verify the cause by testing the sample
problem with the airbag system have it checked by a qualified technician
verify the cause by testing the sample