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When a technician receives a call for assistance from a customer what should the technician do first?
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∙ 13y ago
Identify the user and associated problem.
Wiki User
∙ 13y ago
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A technician receives a call from a customer who is too talkative How should the technician handle the call?
Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.
The technician receives a prescription for Cyanocobalamin What should the technician dispense?
vitamin B-12
A technician is talking on the telephone to an angry customer who is unhappy with previous service How should the technician calm the customer?
Listen carefully and attempt to solve the customer's problem.
What approach should a technician take when receiving a call from a stressed customer?
Try to establish a rapport with the customer.
Which three pieces of information should be given to the next technician when transferring a customer?
your name ticket number customer name
When should an ISP helpdesk technician start documentation during the customer troubleshooting process?
An ISP Helpdesk Technician should start documentation as soon as they have answered the call and confirmed who you are.
While a technician is listening to a lengthy explanation of a problem the technician identifies the solution to the problem how should the technician proceed?
Wait until the customer has finished speaking, and then explain the possible solution.
The customer becomes angry because she feels this could be done without calling the technician What should the technician do?
Explain how the Web site can be used by both of them during the call to quickly eliminate problems.
A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping What advice should a technician give the customer?
Immediately after printing, the ink is wet.
What is the most important thing a technician should do for a driver complaint?
listen carefully ask questions and verify the complaint while the customer is present
A customer calls to report a problem with a computer What is the first step the technician should use to resolve the computer problem?
Gather information from the custome
In the past the technician has received many complaints about rudeness regarding this coworker How should the technician handle this complaint?
Politely. Most people tend to forget that without customers there would be no company, no phone to answer, and no technician. Without knowing the circumstances, I would suggest that the technician communicate the customer's complaint to the co-worker so that an appropriate response can be formulated. These days (and in this competitive environment), the customer can (and will) go elsewhere for any number of reasons - price being the most popular. You have to do it better (and cheaper) than your competition.
