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The most common conflicts that occur within channel partnerships are:

  • Lead/Account Attribution
    • Who owns the lead or account
  • Flimsy or unclear processes
  • Price discrepancies
  • Lack of or weak post-sale support
    • End-user or retailer marketing materials
    • Accessible and helpful customer service
    • Proactive customer contact
    • Building brand
  • Rigidity
    • One-size-fits-all

Much of these conflicts can be avoided by clearly defining a transparent and fair process shared in writing with all involved, listening to partners and customers, and having flexibility.

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Q: What type of channel conflicts do most organisations face when a channel of distribution has been established?
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