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The most common cause is a broken blend door. You can read the HVAC codes by turning the system on, holding down the AC and re-circ buttons simultaneously while turning the driver's side temp control knob one click clockwise. The codes will flash on the LCD display. I expect you will see a 54 and 56 indicating the blend doors. There is an aftermarket fix for this common problem with a video showing the repair process. The aftermarket fix is called the Heater Treater.

The dealer will want to remove the dash and plenum box to effect a repair which is an expensive process and will run around a thousand dollars. You can do it youself with better results and much lower costs.

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Q: What would cause the heater not to work on a Jeep Grand Cherokee?
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