the full potential for inbound sales did not become apparent until the Sheraton hotel chain implemented the first toll-free 800 lines in 1967.
Outbound phone sales is an outreach effort by companies to generate new business via the phone. Inbound phone sales, by contrast receives inbound sales inquires via the phone that were generated via advertising or other marketing mediums. Outbound phone sales is the outreach effort while inbound phone sales benefits from other marketing outreach efforts.
Inbound sales is when customers call into the business to possibly make a purchase. They most likely are responding to a commercial they have seen on television and are calling to purchase the item.
Inbound = incoming calls (support related,inquiries)Outbound = outgoing calls (sales,marketing,promotions)
An inbound sales representative is usually a consultant who takes incoming sales calls/inquiries. These can either come from phone calls, web inquiries, mail inquiries where a customer has responded to an advertisement, and their aim is to sell to the needs of that inquiry. Many industries have utilize inbound sales reps/consultants.
I would say Inbound Sales or Phone Sales would be relatively accurate synonyms for Inside Sales. It's when the customer initiates contact with a salesperson employed by a company to sell their products.
Since inbound callers have entered the buying process when they call in, a customer service orientation is more critical to the success of the telemarketer than sales training.
•Sales Potential: Sales limit approached by company demand as company marketing effort increase relative to that of competitors. Limit is the market potential and sales potential = market potential if market share = 100%. Based on Marketing Management 12e, Kotler, Keller
The duties of a Sales Rep in a call centre can vary from centre to centre. Some you will have to cold call call 'potential customers' and try to sell them something over the phone. Othertimes you may on take inbound calls of people calling to enquire about a product, if that is the case then you are going to try and sell them something that they are already interested in (which is much easier).
Marketing Potential is the total amount of product customers will purchase in a specified period and Sales potential is the maximum percentage of market share a firm can expect for a product. In other words market potential is the total market value of your product and sales potential is the percent of the market your product can take over
"To become part of the sales lead management you will probably start by working as a sales person. You can be promoted to become a lead, and then promoted to a management position after proving your skills and dedication to your work."
In call center industry. Inbound refers to incoming and Outbound referes to outgoing.Inbound Call Center:-Inbound call center is where incoming calls and customer queries are handled by the customer care representatives.Outbound Call Center:-Outbound call center is where Customer sales agents makes outgoing calls to new customers as well as existing customers. Outbound call centers are also used for lead generation.
demand forecasting is crucial for sales forecast