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When does a cold transfer occur?

Updated: 9/20/2023
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9y ago

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A cold transfer occurs on a phone with an operator when they cannot complete your request. They then hand you off to another operator, except they do not inform them of your issue, which means that you have to re-explain everything to the new operator.

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9y ago
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Q: When does a cold transfer occur?
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Related questions

In which direction did transfer of heat occur in your finger dipped in cold water?

Assuming that 'cold' means normal room temperature, then heat would flow from your finger to the water.


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A cold transfer occurs on a phone with an operator when they cannot complete your request. They then hand you off to another operator, except they do not inform them of your issue, which means that you have to re-explain everything to the new operator.


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