0
When making calls describe how to identify problems and who to refer them to?
Wiki User
∙ 11y ago
When receiving a call, try to establish the customer's needs as soon as possible. If the customer doesn't state what they want straight away, or seem confused or unsure of what they want, use open and closed questions to ascertain what the customer wants. If you are unable to answer their query or resolve the call, refer them to another employee. This could be done by your knowledge of the company or by referring to an internal directory.
Wiki User
∙ 11y ago
Add your answer:
Earn +20 pts
The information you should give when transferring calls and taking messages?
Describe the information to be given when transferring calls or leaving messages
How can someone make the cheapest international calls?
The cheapest way of making international calls is through Skype, which is free. If this is not an option, there are international calling cards provided by network operators specific to the country one requires. These will allow greater discounts on calls.
What is the purpose of caller ID manager?
Caller ID manager is so useful. It can be used to hide or display your ID when making calls. It is also used to help block unwanted calls coming in, in particular, telemarketers!
Is inbound calls the same as incoming calls?
Yes, "inbound" means "incoming."
What are the three types of incoming calls?
list three type of incoming calls
Organisational procedures and systems for identifying repeated customer service problems?
A company might use recording devices as an organizational procedure to identify repeated customer service problems. If the tapes of phone calls coming in are reviewed and specific information is catalogued, a company can identify repetition of customer service problems.
The additional cable is for making phone calls?
The additional cable is for making phone calls
Why is necessary to obtain permission from the the person called when making collect calls?
why is it necessary to obtain permission from the person called when making collect calls
What is the latest technology for making video calls from home?
Skype is the most popular technology for making video calls from home. It is growing every day.
The information you should give when transferring calls and taking messages?
Describe the information to be given when transferring calls or leaving messages
What type of training is required to be a telephone operator?
Receiving incoming calls, transfering calls to different extensions, making calls and transfering..etc.
What was rotary phone used for?
making phone calls
When people start making phone calls?
In 3.678
How can an iPhone be used in a positive way?
Making calls?
What where phones used for when invented?
making local phone calls. long distance calls being impossible.
What are the different types of calls?
Usually when working in a call center, the receptionist will take several types of calls. These calls are inbound or outbound. They can also be calls regarding orders, billing, or problems with the product or service.
How does J Jenk's employee Max describe Bella?
he calls her a super model
