When sending messages what factors need to be taken into consideration to ensure that information will be received and understood and what general skills can be taught to ensure that information recie?

Answer 1

Communication, whether oral or written, is all about understanding. Our aim should be to communicate a message successfully so that it is received as we intended it to be received, without any misunderstanding. Effective communication can be achieved by being aware of the barriers which exist, and by considering carefully the following vital factors: - What is the objective of the communication? - Is it intended to give information, to persuade, to request, to inform? - Who will receive the communication? - What is the relationship between sender and recipient? - What is the recipient's background knowledge and experience? - Under what circumstances is the communication taking place? - Why is the communication happening? Is it urgent, serious, dangerous, emotive, informative? - How will the recipient react to the communication? - How will the message affect the recipient? Is it important? - Will the recipient be offended or angered? Will it achieve the desired aims? Bearing in mind the above factors, we have a checklist for effective communication: 1. Think clearly. Think before you speak or write. 2. Listen intelligently. Remember that communication is a two-way process. Listening is just as important as speaking. Similarly, try reading your written message as if you were the recipient, and consider if it will be effective. 3. Select appropriate media. Consider carefully the method to be used for communicating your message. It should be appropriate to the desired objective. 4. Time your communication appropriately. Consider when the communication should take place, and how long it SHOUD BE. 5. Use appropriate language. Use words which are relevant to the topic and which will be understood by the recipient. 6. Obtain feedback. Obtain feedback to ensure that the communication was effective. Feedback When a message has been communicated, the sender should find out if it has been understood by obtaining feedback. Sometimes feedback is obtained which indicates that understanding has not been achieved. In such cases you should ask yourself why, rather than blame the recipient. Perhaps your expressions or your language led to confusion or misunderstanding. Perhaps your timing was poor. Perhaps your message was too long so that the main points were lost. Perhaps your tone or manner was inappropriate Communication, whether oral or written, is all about understanding. Our aim should be to communicate a message successfully so that it is received as we intended it to be received, without any misunderstanding. Effective communication can be achieved by being aware of the barriers which exist, and by considering carefully the following vital factors: - What is the objective of the communication? - Is it intended to give information, to persuade, to request, to inform? - Who will receive the communication? - What is the relationship between sender and recipient? - What is the recipient's background knowledge and experience? - Under what circumstances is the communication taking place? - Why is the communication happening? Is it urgent, serious, dangerous, emotive, informative? - How will the recipient react to the communication? - How will the message affect the recipient? Is it important? - Will the recipient be offended or angered? Will it achieve the desired aims? Bearing in mind the above factors, we have a checklist for effective communication: 1. Think clearly. Think before you speak or write. 2. Listen intelligently. Remember that communication is a two-way process. Listening is just as important as speaking. Similarly, try reading your written message as if you were the recipient, and consider if it will be effective. 3. Select appropriate media. Consider carefully the method to be used for communicating your message. It should be appropriate to the desired objective. 4. Time your communication appropriately. Consider when the communication should take place, and how long it SHOUD BE. 5. Use appropriate language. Use words which are relevant to the topic and which will be understood by the recipient. 6. Obtain feedback. Obtain feedback to ensure that the communication was effective. Feedback When a message has been communicated, the sender should find out if it has been understood by obtaining feedback. Sometimes feedback is obtained which indicates that understanding has not been achieved. In such cases you should ask yourself why, rather than blame the recipient. Perhaps your expressions or your language led to confusion or misunderstanding. Perhaps your timing was poor. Perhaps your message was too long so that the main points were lost. Perhaps your tone or manner was inappropriate