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There are some likely causes:
The screen illumination may have failed. If you can see a very faint image on the screen, that is the likely problem.
It may be the video driver chips that have failed. Try to connect an external monitor to the VGA port. You will need to enable the external port using one of the function keys (take a look in your manual to confirm how to do this). If the external screen doesn't work, it is possible that the driver chips have failed.
There are many companies that can assist with diagnosis and parts to help with a repair.
Wiki User
∙ 14y ago
Wiki User
∙ 9y agoTake it to someone who knows how to fix laptops.
Wiki User
∙ 13y agoCall customer service and present your case to them. They should come and fix it.
Wiki User
∙ 11y agoTry plugging in a vga plug in the laptop into a tv or a screen.
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