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When you ask the technician to ping the gateway IP address 172.16.255.254 and the pings fail what is wrong?
Wiki User
∙ 12y ago
There are a few possibilities. A successful ping indicates that you have a physical connection established, that you have a data link device in working order, and you have the IP protocol installed and configured. If you are missing any one of these the ping will fail.
If you fail to get a reply from the gateway, it may simply indicate that the gateway is configured not to reply to ICMP echo requests and that nothing is wrong.
You can also fail to receive replies from the gateway due to an ARP conflict (or MAC address conflict) between your system or the gateway and another system on the network.
Wiki User
∙ 12y ago
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